Fleece-Lined Barefoot Winter Boots

Thank you for shopping at Cerenvia! We are committed to providing you with a smooth and reliable shipping experience. Please read our shipping policy carefully to understand our shipping terms.

Shipping Regions: We offer worldwide shipping.

Shipping Fees:

●Orders over $119: Free shipping.

●Orders under $119: A flat shipping fee of $8.99 will be applied.

Processing Time:

●Orders are typically processed within 1-5 business days.

Estimated Delivery Time:

●Shipping time is approximately 3-7 business days, depending on your location.

If you have any questions regarding shipping, please contact us at cerenvia.llc@gmail.com.

Return & Exchange Policy

We are committed to providing a high-quality shopping experience and ensuring your satisfaction with your purchase. If you are not fully satisfied with your order, our return and exchange policy is here to help you. Please carefully read the following terms:

1. Return & Exchange Period

You can request a return or exchange within 30 days of receiving the product.

The returned or exchanged product must be unused, and in its original condition with all packaging and tags intact.

2. Eligible Products for Return & Exchange

The following products are eligible for return or exchange:

Unused products.

Products with intact packaging and tags.

Requests submitted within the allowed return period.

Note: The following products are non-returnable and non-exchangeable:

Custom products (e.g., personalized items).

Gift cards, digital products, or downloadable products.

Products that have been used or damaged after receipt. 

3. Return & Exchange Process

Step 1: Please contact our customer service team and provide your order number, product details, and the reason for return or exchange. You can reach out to customer service through our website or email.

Step 2: Once we receive your return/exchange request, we will provide the return address and further instructions.

Step 3: Return the product along with all accessories, packaging, and tags to the provided address. Please ensure that the product is unused and the package is not damaged during transit.

Step 4: After we receive the returned item and complete the inspection, we will process your refund or exchange.

4. Refund Policy

Once your returned product passes inspection, the refund will be issued to your original payment method. Refund processing typically takes 5-10 business days, depending on your payment method.

Please note that the refund amount will not include the original shipping fees unless we shipped the wrong product or the product has a quality issue.

5. Exchange Policy

If you wish to exchange the product, we will process the exchange accordingly. Please note that exchanges are only allowed for products of the same category and value.

If you wish to exchange for a higher-priced product, you will need to pay the price difference. If you exchange for a lower-priced product, we will refund the difference.

6. Shipping Costs

If the product has a quality issue or we shipped the wrong item, we will cover the return shipping costs.

If the return or exchange is due to personal preference (e.g., size or color issues), the return shipping cost will be borne by you.

7. Damaged or Defective Items

If your product is damaged during shipping or has a quality issue, please contact our customer service team immediately and provide proof (e.g., photos). We will resolve the issue as soon as possible to ensure your satisfaction. 

8. Special Notes

We reserve the right to make the final decision on all return and exchange requests.

Please ensure that the product is properly packaged during the return process to avoid any damage during transit, which may affect your refund or exchange.

We are committed to providing a satisfying shopping experience and ensuring that every customer can easily enjoy our high-quality products. If you have any questions or need further assistance, please feel free to contact our customer service team.

For return requests, please contact  cerenvia.llc@gmail.com before sending your item.